At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.
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SUMMARY
Responsible for greeting clients for retail and kiosk locations and performing additional clerical work and customer service. Helps clients complete forms and applications to begin the screening process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greets all clients pleasantly and with courtesy;
Manages all communications with customers and escalates complex issues to manager;
Provides an optimal level of client service and maintains professionalism to resolve all client issues;
Maintains a clean and welcoming environment;
Assists with administrative tasks;
Comply with agency management system data standards and data integrity (enters and maintains complete and accurate information);
Performs other duties as assigned.
QUALIFICATIONS
EDUCATION / EXPERIENCE
High School Diploma or equivalent combination of education and experience
Less than 1 year of related work experience
Spanish & English required
SKILLS
Good interpersonal skills
Strong customer service and communication skills
Strong multitasking skills
Ability to work independently
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