Description
Highly motivated, resourceful and self directed providing timely and accurate guidance and service to policy holders for a variety of products, carriers, plans and programs. Displays the ability to identify problems, manage diverse customer interactions and resolve complex issues independently. Assumes responsibility for decisions, tasks and actions which could have a significant impact on other activities. Efficiently identifies and responds to customer needs to ensure high customer satisfaction, retention of business, and profitable growth.
***This is not a remote position***
Responsibilities
- Develops and maintains product, procedural and technical systems knowledge.
- Provides exceptional customer service by responding promptly to all inbound calls or written inquiries regarding policies.
- Builds strong rapport with each customer, actively listens and responds to requests.
- Able to communicate effectively via different methods and manage difficult customer interactions.
- Advanced understanding of all lines of Insurance products with the ability to interpret and communicate complex contracts to customers.
- Proactively exercises initiative and independent judgment while researching and solving complex customer complaints and issues.
- Ability to identify and analyze diverse customer needs to ensure high customer satisfaction.
- Educates customers on new and existing products and available services and resources.
- Support retention through educating customers on existing products, available services, resources, and gathering critical risk information to appropriately re evaulate existing business.1
- Supports growth through identifying new revenue opportunities from additional lines of coverage, analyzing open leads and providing quotes for and binding new business requests.1
- Appropriate state and province licenses required or capable of obtaining3 to 5 years of customer service or sales experience within the insurance industry
- Bachelor's degree or equivalent preferred
- Working knowledge of insurance products, plans and programs in a customer service or sales environment is desired
- Ability to review, record and organize written data from a variety of sources with no prescribed format is essential
- Excellent communication, interpersonal and influencing skills are required
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices