Director of Business Development (Auto Claims)

ScoutWorks is a technology based National Service & Claim Solutions Company located in Phoenix, Arizona. For over 20 years, our mission has been to provide our customers the highest level of service, while building an incredible culture and experience for our employees.

This is an excellent opportunity to be part of a leadership team in a dynamic and evolving company. If you are looking for a challenge and want to be part of our exciting growth journey this is the opportunity for you.

What You Will Do

Client Acquisition & Relationship Building:

• Identify and engage new potential clients, including auto insurance companies, repair shops, dealerships, and fleet managers.
• Develop and maintain strong relationships with existing clients, ensuring customer satisfaction and retention.
• Conduct market research to stay updated on industry trends, competitor activity, and potential business opportunities.

Sales & Strategy Development:

• Develop and execute business development strategies to achieve sales targets, sales quota and expand market presence.
• Conduct presentations, product demos, and negotiations to secure contracts and close new business deals.
• Monitor and maintain sales metrics and KPIs, adjusting strategies as needed to achieve set goals.

Partnership & Networking:

• Build and manage strategic partnerships with key stakeholders in the auto claims and repair ecosystem.
• Attend industry events, conferences, and networking functions to foster brand awareness and establish new business connections.

Product & Service Promotion:

• Promote the company’s auto appraisal, photos, staffing, virtual and repair claims services to prospective clients and partners.
• Work closely with the marketing team to create sales collateral, presentations, and marketing campaigns tailored to target markets.

Customer Solutions:

• Act as a trusted advisor to clients, offering tailored solutions that align with their needs and business goals.
• Assist clients with navigating the claims and repair process, ensuring the services provided meet their expectations and comply with industry standards.

Team Collaboration:

• Collaborate with the appraisal and repair teams to ensure smooth service delivery and client satisfaction.
• Provide feedback and insights to management to improve operational processes and offerings.

Market Analysis & Reporting:

• Provide regular reports on business development activities, sales performance, and market trends.
• Conduct competitor analysis to identify opportunities for differentiation and growth in the marketplace.

Qualifications:

• Experience:

  • Minimum of 7 years in business development, sales, or account management within the auto insurance, claims, or repair industries.
  • Strong understanding of the auto appraisal, repair claims process, and insurance industry practices.
  • Proven track record of meeting or exceeding sales targets and securing new business opportunities.

• Skills:

  • Excellent communication, negotiation, and presentation skills.
  • Strong relationship-building abilities, with a customer-centric approach to business.
  • Analytical skills with the ability to identify market trends and translate them into actionable strategies.
  • Proficient in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).

• Education:

  • Bachelor’s degree in Business, Marketing, or related field (preferred).
  • Additional certifications or training in auto claims, insurance, or business development is a plus.