Training Coordinator

Parsippany, New Jersey
Not Specified
Feb 21, 2024
Apr 21, 2024
Job Type
Not Specified
Career Level
Not Specified

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Winston Benefits, a Brown & Brown company, is seeking a Training Coordinator to join our team! The Training Coordinator maintains knowledge of all products and services offered; is responsible for current and new staff preparedness; and creates training material and conducts classroom training.

What You'll Do

  • Be knowledgeable of all products and services offered by Winston Benefits.
  • Be knowledgeable of all workflow processes within the Winston Benefits organization.
  • Work with Subject Matter Experts and Account Managers to develop new training material and maintenance of existing
  • programs.
  • Facilitate instructor-led classroom training and individual training on product knowledge and customer service skills for
  • Call Center and Sales Department.
  • Support Call Center and Sales Department as needed with electronic and paper application instructions and provide
  • support for Telephonic and Field Enrollments.
  • Support the development and execution of company initiatives.
  • Conduct training for new hires by providing an introduction to Life and Health insurance benefits; develop customer
  • service skills; individual sales coaching techniques and provide ongoing assistance.
  • Determine individual training needs and provide feedback for current staff by observing incoming phone calls and
  • conferring with Call Center Manager.
  • Improving training effectiveness by developing new approaches and techniques.
  • Provide back up to Call Center as needed during telephonic enrollments.
  • Respond to inquiries from Call Center Information Specialists.
  • Maintain ongoing knowledge of healthcare industry and prepare Call Center.
  • Perform other duties as assigned.

What You'll bring

  • Excellent punctuality and attendance.
  • Strong sense of initiative and self-motivation.
  • Ability to multi-task and be detail oriented.
  • Excellent verbal and written communication skills.
  • Ability to address difficult situations in a tactful, professional manner.

What We offer

  • Generous benefits package: health, dental vison, 401(k), stock purchase, etc.
  • Development opportunities
  • Competitive compensation

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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