Customer Service Representative

Madison, Wi

The Customer Service Representative responds to telephone inquiries from a variety of sources including individuals for whom we are administering disability or life coverage. Answers questions regarding insurance coverage and documents the call summary. Researches and provides proper documentation as requested by the policyholder. Some administrative tasks as assigned.  Requires excellent phone and analytical problem-solving skills. Project a professional company image through phone interaction.

Hybrid position must be able to work 2-3 days in office and must live within the Madison, WI area. 

Essential Duties and Responsibilities:

• Answer and field incoming calls to determine claimant needs.

• Service claimant requests when possible and provide callers with accurate and complete information.

• Direct calls to appropriate source when necessary.

• Research and provide terminated policyholder with required documentation.

• Respond to Customer inquiries from MNL website

• Document Calls in claims administrative system.

• Back up for processing daily checks for claims department

• Communicate effectively both verbally and in writing related to policy/claims.

• Administrative tasks as assigned

• Demonstrate responsive, knowledgeable and courteous service in all customer interactions with both internal and external customers.

Job Requirements:

• Associate Degree preferred, High School Degree or comparable education required with at least two years of office-related work experience.
• Previous life and/or disability insurance experience preferred.
• Candidate must possess excellent verbal and written communication skills.
• Must be able to convey routine and complex information to customers in a clear, concise and persuasive manner.
• Ability to exercise superior judgment with regard to confidential information.
• Working knowledge of Microsoft Word, Excel, and Outlook.

#IND  #VIZI

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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