Property Claims Adjuster

Property Claims Adjuster

The Property Claims Adjuster role provides prompt, courteous, and fair claim service on simple to moderate claims. You will be responsible for investigation of property claims to determine coverage, corresponding with customers over the phone, obtaining important claims information, and negotiating damage settlements. You will be documenting claim activity into our claim system and following processes that provide fair settlements or claim resolutions, customer satisfaction and excellent cost management.

Essential Functions and Responsibilities:

• Acknowledge claim assignments; confirm policy coverage, direct adjustment of claims
• Interpret policy, make decisions using independent judgment on simple to moderate claims and determine if coverage applies to claims submitted
• Investigate claims to determine validity and verify extent of damage by telephone contact with insureds
• Negotiate settlements and authorize payments within scope of authority, settling claims timely, and in the most cost-effective manner
• Investigate and settle claims promptly and equitably under minimal supervision
• Develop and maintain working relationships with vendors/experts in the insurance industry
• Keep abreast of claim related legal principles, compliance requirements, as well as underwriting rules and procedures
• Keep the electronic claim file properly documented with accurate, clear, and timely information and reports that reflect the adjustment activities and substantiate any payments made

Requirements:

• Bachelor’s degree or equivalent combination of relevant education and experience; relevant professional designations and certifications highly desirable
• One to Three (1-3) years’ experience desk adjusting simple to moderate FL and/or TX property claims in a company environment
• Candidates without adjuster experience may be considered based on education, experience and/or industry certifications
• Ability to acquire Florida & Texas Adjuster Licenses within 3 months of hire
• Previous catastrophic claim handling preferred, but not required
• Excellent verbal/written communication skills and organizations skills, including presentation skills
• Strong computer skills i.e., Word, Excel, Access, Outlook, Web based programs
• Experience using Claim Management Systems (i.e., Xactanalysis, Guidewire, AS400)
• Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills
• Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills
• Emotional intelligence - self-awareness, confidence, ability to manage conflict, empathy
• Ability to read/write/speak English & Spanish encouraged to apply