Commercial Lines Operations Manager

POSITION SUMMARY
Provides daily supervision of sales and service staff focusing on new business growth, customer retention and customer services.  Coordinates with management to develop strategic planning for the agency.  Works with various banking units to maintain flow of new business referrals.

ESSENTIAL REQUIREMENTS

• Responsible for the leadership, training, supervision and performance management of assigned staff.  Able to develop and structure a highly effective and skilled insurance team.
• Develops relationships with the insurance carriers/the banking units.
• Provides reports as needed to document results.
• Continually access workflows for efficiency and consistency.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

NON-ESSENTIAL FUNCTIONS
Performs all other duties as assigned.

EXPERIENCE/SKILLS  

• Five (5) to eight (8) years or more commercial insurance experience preferred.
• Prior sales, sales management and supervisory experience preferred.
• Knowledge of insurance industry.
• Good PC skills--proficiency in Microsoft Word and Excel essential.
• Good communication and organizational skills.
• Attention to detail.
• Customer service oriented. 

EDUCATION 

• Bachelors Degree preferred. 
• Property & Casualty license.

TRAVEL REQUIREMENTS
Ability to travel to all locations as well as ability to travel over night, as needed for meetings, projects, seminars, etc.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
 

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT
MS Office PC, fax, phone and standard office equipment.