Insurance Agency Account Rep

The Philadelphia Contributionship is the oldest successful property and casualty insurance company in the United States, having been founded by Ben Franklin in 1752.  We write homeowners insurance in Pennsylvania, New Jersey, Delaware, Maryland and Virginia.  We have an A- (Excellent) rating from A.M. Best and have been consistently recognized as a “Top Workplace”.  We are currently seeking an account rep for our in-house insurance agency, The Franklin Agency.   This is a full-time position with a competitive salary, an attractive benefits package and participation in our annual bonus program.

Responsibilities of the Franklin Agency Rep:

The Franklin Agency Rep is responsible for providing best in class service to all Franklin Agency clients while managing and maintaining the profitability of a book of in-house personal property business.

POSITION RESPONSIBILITIES:

Working Environment

• Respond to service requests and resolve issues regarding policy information from Franklin Agency customers in a pleasant and friendly manner.  Such requests may come via the phone, email or hard copy correspondence. 
• Apply your knowledge and skills with respect to coverage options and enhancements to ensure that client needs are matched with the appropriate coverage.
• Respond to service requests the same day whenever possible
• Submit new business or requests for increasing coverage above binding authority to underwriting for approval. 
• Respond to requests for quotes generated by customers obtaining quick quotes on the company’s website.
• Work with underwriters to help achieve and maintain acceptable Loss Ratio and Retention Ratios per company standards.  
• Round out and cross sell existing accounts by promoting additional company products.
• Document all service calls and transactions for each Franklin client in the company’s agency management and policy systems.
• Generate written correspondence to Franklin policyholders in response to requests on underwriting and claim inquiries.
• Assist in the development of strategies to generate additional premium and coverages for the Franklin Agency while maintaining profitability of the book.
• Prepare and maintain a variety of reports.
• Participate in special projects as required.

Hiring Requirements:

• Current Property/Casualty License
• Associates or Bachelor’s degree preferred
• Solid knowledge and understanding of agency management systems
• Minimum 5 years’ service experience in personal lines insurance
• Large portion of the workday is spent on the phone
• Significant keyboard/screen time
• Usual office working conditions
• Remote work environment and/or a hybrid work situation depending on circumstances, subject to change