Field Claims Representative

Are you someone who prefers to not wait for your manager’s approval to handle the claims process? 

You may be interested in joining our nationally recognized claims department with Acuity Insurance.

Who's Acuity Insurance?

• Acuity ranked #1 in the nation for Work-Life Balance according to Glassdoor, surpassing over 1 million employers for this position. Additionally, Acuity was featured in Forbes and Time as one of the best places to work in the country.

• We surpassed $6 billion in assets this year, doubling in the past eight years, adding $1 billion in the past year. This is in addition to reaching $3 billion in policyholders’ surplus within our 30 state operating territory.

Acuity is seeking a Field Claims Representative to investigate and resolve multiline Commercial and Personal Lines claims with empathy, passion, and a sense of urgency.

This position is expected to be a resident within the greater Dallas, TX area.

Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss, to the determination of coverage and liability, to disposition including litigation if necessary.

Acuity offers an impressive array of benefits including an excellent salary, company car, 401k 8% contribution (no match required), company-issued iPhone/iPad, health club reimbursement, professional development opportunities, and much more.

Responsibilities:

• Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment.
• Completes a thorough investigation to determine coverage, assess liability and evaluate damages.
• Conducts investigations and provides customer follow-up in person.
• Evaluates, revises or recommends reserve changes.
• Inspects and determines property damage.
• Understands basic anatomy, medical terminology and has ability to decipher medical records and bills.
• Identifies and pursues all subrogation opportunities.
• Employs customer service concepts and requirements.
• Identifies potentially fraudulent claims and promptly refers them to the SIU.
• Maintains a sense of urgency while implementing proactive claim handling plans and procedures.
• Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial.
• Handles all claims as assigned, including claims in other districts as requested.
• Maintains positive attitude.
• Always represents the Company in a professional manner.
• Maintains company property in good working order, requests new equipment and secures authorization for repairs.
• Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds.
• Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions.
• Regular and predictable attendance.
• Performs other duties as assigned.

Education:  College degree or equivalent experience.

Experience:  5 years insurance claims handling experience. Multi line claims handling and field experience preferred.

Other Qualifications:

• Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures.
• Good written and verbal communication skills.
• Organizational and time management skills.
• Basic understanding of state statutes and case laws.
• Customer service oriented.
• Efficient use of laptop and associated software, including e-mail and word processing
• Work independently.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.