Casualty Claims Administrative Assistant

Casualty Claims Administrative Assistant

Buffalo, NY

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for an experienced Casualty Claims Administrative Assistant for our Corporate Claims and Compliance Group to join our Corporate Headquarters located in Buffalo, New York. Merchants Insurance Group is proud to be named a “Fast Track” company for the 3^rd year in a row by Buffalo’s Business First and has recently been named as one of Ward's top performing insurance companies in the United States.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

The safety of our colleagues, both current and future, is Merchants Insurance Group’s highest priority. At this time, our colleagues are working a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days per month at home or in the office. This exciting new Hybrid Work benefit will offer colleagues a flexible work schedule with the ability to remain connected with your Merchants team and colleagues.

The Casualty Claim Administrative Assistant will become part of a dedicated Corporate Claims & Compliance Group focusing on providing organizational and daily support to the team, by performing administrative support duties to optimize the workflow procedures.  

Essential Duties and Responsibilities include, but are not limited to: 

• Provides administrative support to the Corporate Claims & Compliance Group.
• Provides administrative support to the Claim Legal Group, including ensuring the proper set up and coding of new claims and tracking claim assignments.
• Administrative support will also include assistance with requesting and printing the insured policies into the claim.
• Responsible for copying, invoice processing, transcription processing and review of ISO generated reports.
• Preparation of letters, mailings, assistance with data entry for claim file management as well as compiling, tracking, and maintaining data logs and reports.

Qualifications & Skills:

• High school graduate or equivalent work experience.
• A minimum of two years’ insurance claims experience or 2 years as a Paralegal or administrative support experience in an Insurance Defense Law Firm.
• Excellent customer service, written and verbal communication skills.
• Microsoft Word and Excel knowledge.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment
• Flexible work arrangements, including flex scheduling and summer hours
• Competitive pay scale
• Generous paid time off package
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus programs
• Tuition Reimbursement

And many more exciting company benefits!! EOE