Workers' Compensation Adjuster

Workers’ Compensation Claim Adjuster  

Buffalo, New York

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Workers’ Compensation Claim Adjuster for our Corporate Office located in Buffalo, NY.   Merchants Insurance Group is proud to be named a “Fast Track” company and Top Private Company for the 3^rd year in a row by Buffalo’s Business First, a Super Regional Property/Casualty Insurer by the Insurance Journal and has recently been named as one of Ward's top performing insurance companies in the United States.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

The safety of our colleagues, both current and future, is Merchants Insurance Group’s highest priority. At this time, our colleagues are working a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days per month at home or in the office. This exciting new Hybrid Work benefit will offer colleagues a flexible work schedule with the ability to remain connected with your Merchants team and colleagues.

The Workers’ Compensation Claim Adjuster will become part of a dedicated claims team focusing on Workers’ Compensation claims. This position interacts extensively with home office technical managers, internal colleagues as well as policyholders, agents, attorneys, appraisers, and a multitude of claim-related service providers. 

Essential Duties and Responsibilities include, but are not limited to: 

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• The Workers’ Compensation Claim Adjuster will be responsible for investigating coverage and compensability.
• Provides a high level of customer service while managing a portfolio of Workers’ compensation claims.
• Conducting and directing timely and quality claim investigations, evaluations and equitable resolution of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.

Qualifications & Skills:

• Qualified candidates will have a 4 year degree or equivalent work related experience.
• 3 plus years workers’ compensation claim handling experience or transferable skills from another position or industry.
• Skilled negotiator, capable of formulating strategy and action plans for files.
• Professional designations or working towards industry specific designations are a plus. 
• Exceptional organizational, time management, desk management, communication and negotiation skills are required. 

Merchants Insurance Group Benefits:

• Welcoming and positive work environment
• Flexible work arrangements, including flex scheduling and summer hours
• Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office
• Competitive pay scale
• Generous paid time off package
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Two outstanding company bonus programs
• Tuition Reimbursement

And many more exciting company benefits!! EOE