Commercial Lines Support Specialist

Western National is in search of a highly motivated Support Specialist to join our Commercial Lines team.  This operations role will serve to provide administrative support to underwriters and agencies by rating and entering transactions into established systems for commercial lines. This is an excellent opportunity to build upon quality underwriting support skills and be a team member with The Relationship Company®.

Hybrid schedule is available for this role.

Responsibilities

• Works within standard operating procedures and established practices to provide timely customer service to underwriters and agencies.
• Performs ratings and enters transactions for commercial lines of business.
• Keeps accurate and current records in designated systems that are accessible to others.
• Updates routine reports and accesses information for clarity and meaning.
• Position offers a solid training program and ongoing support from team members with a career path in the Company.

Qualifications

• Previous insurance experience preferred, but not required.
• Coursework towards AINS certification preferred.
• Intermediate Word/Excel ability required.
• Basic PointIn system and/or similar Policy Administrative System knowledge preferred.
• Excellent communication and Customer Service skills required.
• Ability to make independent business decisions when required.
• Interest in continuing to grow and learn in the insurance industry preferred.
• High School diploma or equivalent required.

Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. including Alaska. Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National year-over-year has earned accolades as an employer of choice, including the Wellness by Design Platinum +Green award from Hennepin County for employers who actively support wellness in the workplace. Western was also named a 2021 Star Tribune Top 175 Workplace, and for thirteen consecutive years since 2009 is recognized as a Wards Top 50 performing property-and-casualty insurance company.

Western National is known as “The Relationship Company®,” and caring for our employees is a part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more.

Our benefits package includes:

• Medical insurance – We offer affordable (thanks to a generous employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option, which includes an HSA contribution
• Western Wellbeing program – Including fitness studio, on-site massage, yoga classes, locker room with showers, sit/stand workstations, nutrition seminars, and more
• 100% company-paid tuition reimbursement for approved job-relevant coursework
• Discounts on automobile and homeowner's insurance
• Two weeks paid parental leave
• 401(k) company match
• Profit-sharing bonus
• Other standard employee benefits – including dental insurance, vision benefits, life insurance, disability insurance, and more

We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:

• “Excellent company which prioritizes customer service and community service.”
• “I have felt welcomed here and I feel like the Senior Management cares.”
• “The company has a great culture in my opinion. I feel like my contributions are valued and that management cares about what we do and takes the time to acknowledge individual impact for the company. Management feels very accessible as well. My co-workers are all professional people and easy to get along with. Opportunities for advancement are real and rewarding. Continuing education is 100% paid for and encouraged. The pay is good. The benefits are mostly solid and fair.”

***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***