Field Claim Manager - Homeowners

The Auto Club Group is seeking prospective Homeowner Field Claim Manager II who will manage the daily operations and administer policies and procedures for assigned claim functions within a large loss or highly complex claim processing area.

In this position, you will have the opportunity to:

• Perform specialized claims functions within assigned region such as organizing and managing claim investigation programs to identify fraudulent insurance claims, handling catastrophic losses/regional claims, casualty claims, subrogation, casualty litigation, etc. 
• Manage the investigation, evaluation and settlement of complex or high dollar value claims. 
• Manage personnel within assigned area. 
• Interview job applicants and recommends the hiring of personnel. 
• Schedule work hours and assigns job duties. 
• Evaluate employee work performance. 
• Counsel, discipline and recommend the termination of subordinates as indicated.
• Accountable for financial and non-financial results (budget and actual), project management and staff management. 
• Prepare budget estimates and ensures adherence to budgetary guidelines. 
• Take necessary corrective action to mitigate or reverse unfavorable variances. 
• Review and approves reserves for both general and catastrophic claims. 
• Facilitate and support departmental objectives.

• May be responsible for setting and developing a strategy for department operations. 
• Analyze and appraise departmental operating results and develops innovative approaches to improve performance or resolve problems. 
• Prepare statistical forms necessary to produce monthly company financial reports.

• Work in cooperation with director to develop contingency planning for large scale catastrophic losses.

• Conduct technical research and develops methods to reduce or contain costs related to operating expenses and paid claims.

• Provide direct assistance to director and executive staff in coordinating or conducting special claim surveys and projects.

• Involved with outside organizations in the community to enhance public image.
• Perform claim investigation and settlement activities in catastrophic loss/injury situations as warranted. 
• Coordinate the investigation of suspected fraud at branches and other office locations. 

With our powerful brand and the mentoring we offer, you will find your position as a Homeowner Field Claim Manager can lead to a rewarding career at our growing organization.

How you will benefit:

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We’re looking for candidates who:

Education:

• Bachelor’s Degree in Business Administration, Insurance, or a related field or equivalent in related work experience
• Completion of the I.I.A. (Insurance Institute of America) or other insurance coursework.

Possession or completion of one or more of the following:

• Chartered Property Casualty Underwriting coursework
• American Education Institute coursework or certification in insurance
• Fraud Claim Law Specialist Certification
• Certified Insurance Fraud Investigator Certification

Experience to include:

• Claims processing policies and procedures including settlement techniques (homeowners/auto/casualty/subrogation)
• Policy coverage terminology
• Fair Trade Practice Act as it relates to claims
• Indications of potential fraudulent activities
• Home construction/repair, product and labor costs, and alternative methods of repair
• Investigation and negotiation techniques
• Homeowner loss prevention techniques
• Catastrophic personal injuries and related rehabilitation therapy required
• Organizations, services and facilities providing assistance and treatment to injury claims
• Subrogation procedures (all states)
• Intercompany arbitration and litigation management
• Minimum of 4 years field home property claim handling

Management ability to include:

• Strategic planning
• Analyzing and problem solving
• Organization and planning
• Budget preparation
• Decision making
• Leadership
• Team building
• Issue Resolution
• Budget maintenance

Ability to:

• Communicate effectively with others in a work environment
• Prepare and present written and oral reports to all levels of  management
• Coordinate activities of team members
• Strong written and oral communication skills.
• Possession of a valid State driver's license.
• May work long and irregular hours to include weekends and holidays

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

• Long-term, sustainable, profitable growth
• AAA Membership growth and renewal
• Operational excellence
• Become the “flagship club” of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires

the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.