Claims Support Technician
- Employer
- Merchants Insurance Group
- Location
- Buffalo, New York
- Salary
- Competitive pay scale and outstanding company bonus
- Posted
- Jan 11, 2022
- Closes
- Mar 12, 2022
- Category
- Claims
- Job Type
- Full Time
- Career Level
- Entry Level
Claims Support Technician
Buffalo, NY
Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an experienced Claims Support Technician for our Central Claim Operations team to join our Corporate Headquarters located in Buffalo, New York. Merchants Insurance Group is proud to be named a “Fast Track” company for the 2nd year in a row by Buffalo’s Business First and has recently been named as one of Ward's top performing insurance companies in the United States. Ward's is the provider of benchmarking and best practices for the insurance industry. They analyze staff levels, compensation, business practices and expenses for all areas of company operations.
The Claims Support Technician will become part of a dedicated claims team focusing on a variety of claims support functions. Responsible for incoming and outgoing mail/faxes, setting up new reports, keying in payments, making electronic file copies, answering the telephone and check processing. This is an essential worker position requiring in office attendance 5 days a week.
Essential Duties and Responsibilities include, but are not limited to:
- Cultivating relationships with claims and other internal staff, policyholders and agents.
- Responsible for document preparation and keying payments for Workers’ Compensation and/or No Fault claims.
- Responsible for opening, date stamping, identifying and distributing all incoming Claims mail according to the set guidelines.
- Assist in answering incoming calls to include taking first reports of loss, answering simple questions, directing calls to the proper party and/or taking messages.
- Responsible for the setup of new claims as instructed in both WINS and ImageRight. Ensure that all coding is accurate and complete.
Qualifications & Skills:
- Qualified candidates will have be a High School graduate, GED or equivalent work experience.
- 1 year previous office experience preferred.
- Customer service skills.
- The ability to type 35-40 wpm.
- Prior computer experience to include Word and Excel.
Merchants Insurance Group Benefits:
- Welcoming and positive work environment
- Flexible work arrangements, including flex scheduling and summer hours
- Competitive pay scale
- Generous paid time off package
- Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
- Two outstanding company bonus programs
- Tuition Reimbursement
And many more exciting company benefits!! Please visit our company website to apply online: www.merchantsgroup.com. EOE