Auto Physical Damage Claim Adjuster Trainee

Auto Physical Damage Claim Adjuster Trainee

Buffalo, NY

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an Auto Physical Damage Claim Adjuster Trainee (APD) for our Central Claim Operations team to join our Corporate Headquarters located in Buffalo, New York. Candidates who are interested in pursuing a rewarding career in property and casualty insurance are encouraged to apply. 

The safety of our colleagues, both current and future, is Merchants Insurance Group’s highest priority. At this time, most of our colleagues are working remotely due to the current COVID-19 pandemic. Beginning January 31, 2022 Merchants colleagues will be returning to the office in a Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office. This exciting new Hybrid Work benefit will offer colleagues a flexible work schedule with the ability to remain connected with your Merchants teams and colleagues.

The APD Claim Adjuster Trainee will become part of a dedicated claims team focusing on the skills necessary to perform the timely investigation, evaluation and equitable settlement of all assigned auto physical damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys, appraisers, auto repair facilities and a multitude of claim-related service providers. 

Essential Duties and Responsibilities include, but are not limited to: 

• Responsible for learning the skills necessary to perform the timely investigation, evaluation and equitable settlement of all assigned auto physical damage claims.
• The APD Trainee will take assignments and coursework to accomplish goals of developing knowledge of policies, coverage law and regulations to advance to the role of an APD Claim Adjuster.
• Learn and develop the skills necessary to provide quality customer service by means of timely first contact, communication of expectations to customers and the timely responsiveness and disposition of claims.

 Qualifications & Skills:

• Qualified candidates will have a 4 year degree or equivalent work related experience.
• 1 year previous claims experience helpful.
• Excellent verbal and written communication, and computer skills are required.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment
• Flexible work arrangements, including flex scheduling and summer hours
• Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office
• Competitive pay scale
• Generous paid time off package
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Two outstanding company bonus programs
• Tuition Reimbursement

And many more exciting company benefits!! Please visit our company website to apply online:  www.merchantsgroup.com. EOE