Underwriting Support Specialist

Underwriting Support Specialist

Buffalo, NY

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for an Underwriting Support Specialist for our Corporate Central Operations team located in Buffalo, New York.  Merchants Insurance Group is proud to be named a “Fast Track” company for the 3^rd year in a row by Buffalo’s Business First and has recently been named as one of Ward's top performing insurance companies in the United States.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

The safety of our colleagues, both current and future, is Merchants Insurance Group’s highest priority. At this time, most of our colleagues are working remotely due to the current COVID-19 pandemic. The candidate selected for this position will be trained in the office and then must be able to work from home in a designated work area until such time as it is determined that all colleagues will return to the office.

The Underwriting Support Specialist will become part of a dedicated team focusing on providing support to Merchants Insurance Group’s Regional and local underwriting offices in processing policy endorsements, cancellations, quotes and motor vehicle reports and a variety of other support work for the Regional and local Offices.

Essential Duties and Responsibilities include, but are not limited to: 

• Process core policy transactions for all regional and local underwriting offices, including endorsements, cancellations, DMV IIES and other transactions as assigned.
• Orders and processes report ordering for all regional underwriting offices, including Attracts Scores, Motor Vehicle Reports, Loss Control Reports and Loss Run Reports. 
• Collaborates with agents and loss payees to research undeliverable return mail to determine the correct address and processes the changes as needed.
• Responsible for scanning and indexing all incoming mail, faxes and emails to the appropriate ImageRight file.

 Qualifications & Skills:

• High school diploma or equivalent work experience.
• 1+ years’ experience in a Property & Casualty insurance environment.
• Excellent communication and customer service skills.
• Computer experience including Microsoft office experience.
• Prior experience using a document management system, ImageRight preferred.
• Experience using third party applications, Lexis Nexis and ISO preferred.

 Merchants Insurance Group Benefits:

• Welcoming and positive work environment
• Competitive pay scale
• Generous paid time off package
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus programs
• Tuition Reimbursement

And many more exciting company benefits!! Please visit our company website to apply online:  www.merchantsgroup.com. EOE