SIU Investigator - Inside Position

SIU Investigator (Inside position)

Buffalo, NY

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for an SIU Investigator to join our Corporate Claims Department located in Buffalo, New York.  Merchants Insurance Group is proud to be named a “Fast Track” company for the 2^nd year in a row by Buffalo’s Business First and has recently been named as one of Ward's top performing insurance companies in the United States.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

The safety of our colleagues, both current and future, is Merchants Insurance Group’s highest priority. At this time, most of our colleagues are working remotely due to the current COVID-19 pandemic. The candidate selected for this position will be trained remotely and must be able to work from home in a designated work area until such time as it is determined that colleagues will return to the office.

The SIU Investigator will become part of a dedicated SIU team focusing on the investigation of claims that may contain elements of fraud or claims that otherwise deem to be suspicious in nature.

Essential Duties and Responsibilities include, but are not limited to: 

• Investigates claim files via the computer and/or telephone and provides appropriate documentation of actions in a thorough and timely manner.
• Prepares necessary reports for state fraud bureaus and agencies.
• Reports all findings of the investigation to management and/or the referring party and adheres to the SIU Best Practices guidelines.

Qualifications & Skills:

• Qualified candidates will have a 4 year degree or equivalent work related experience.
• A minimum of 2 years claim handling experience along with the demonstrated ability to recognize/handle suspicious claim activity.
• Maintain or complete the CIFI or FCLS within two years of position.
• Excellent communication and organizational skills.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!! Please visit our company website to apply online: www.merchantsgroup.com. EOE