Sr. Organizational Change Analyst

This position can be filled in our Monterey, Roseville or Reno offices. 

JOB OVERVIEW:

The Senior Organizational Change Analyst will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing organizational adoption and usage. This person will focus on change, including changes to business processes, systems and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize organizational adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact the organization. These improvements will increase benefit realization, value creation, ROI and the achievement of results and outcomes.

RESPONSIBILITIES:

Primary Accountabilities

• Develops and executes Organizational Change Management (OCM) plans in full coordination with stakeholders to meet strategic and operational goals ensuring clearly defined dependencies, risks and critical paths.
• Develops strategy and plans that deliver adoption, utilization and proficiency with the change/transformation. This includes, but is not limited to, sponsorship roadmap, readiness plan, communications plan, change network approach, training plan etc.
• Coordinates a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success.
• Guides work performed by Change Management and partner resources assigned to a specific change effort.
• With minimal supervision, develops Change Strategy and Change Plan for a program and/or small portfolio of change.
• Partners with the Strategy and Innovation team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change. Leads work to create change management strategy and plan.
• Consults on implementation of change plan and adjustments for resistance and acceptance of the change.
• Coaches and influences stakeholders to help lead change management within the organization on technology, modernization and high-level corporate initiatives assigned.

COMPETENCIES:

Communication         

• The better you can communicate your vision, your plan, and your program’s benefits, the more successful your initiative will be.
• Group psychology, with a focus on how people undergo transitions and changes
• Mitigate employee resistance
• Boost motivation, morale, and productivity
• Enhance collaboration at every level, boosting program productivity
• Get higher quality feedback from participants and stakeholders

Leadership

• Leadership is essential for driving change programs forward.
• Leadership is required to organize employees, mobilize support, and push a project to completion.
• Ability to influence others
• Educational and training skills
• Working as part of teams
• Project management and leadership

Vision

• Vision is the ability to see a program’s “after” state.
• Change leaders are usually the ones credited with possessing and promoting this vision.
• Employees see which direction they’re moving in
• Improve motivation
• Create a change story to follow

Change Management Principles, Analysis & Planning

• Change managers must create a strategy to achieve the vision and utilize change management principles and best practices.
• OCM must think strategically about how to communicate with employees, how to create a program that benefits the organization, and how to maximize results with minimal expenditure.
• Analyze the current state of the organization
• Develop a plan that strategically benefits the organization
• Create a plan for change
• Analyze the current state of the organization
• Develop a plan that strategically benefits the organization
• Create a plan for change
• Problem-solving

MINIMUM REQUIREMENTS:

• Requires a BA/BS; Master’s degree preferred.
• Certified Change Management Professional, CCMP, preferred
• Property and casualty insurance industry experience.
• 10 years’ experience orchestrating: change in a complex business and/or systems environment;5+ years management experience; or any combination of education and experience, which would provide an equivalent background.
• Experience supporting change management for efforts working within an Agile delivery methodology
• Proven ability to influence stakeholders and successfully support and communicate the decision-making process
• Demonstrated experience managing multiple change programs or change efforts within a program
• Strong presentation, verbal and written communication skills, with the ability to articulate complex ideas in easy-to-understand business terms to all levels of management including senior leaders required.
• Ability to travel may be required.