Property Field Claims Representative

In this remote role you will be responsible for providing claims service to Company policyholders, third party claimants and internal customers, by accomplishing a wide variety of claims adjusting activities. This individual will provide the highest level of customer service to our agents and policyholders. This position is based in Northeast Ohio and the candidate will work out of their home office. A company car will be provided to complete the travel required.

How you will spend your time at Celina:

• Write, review, and adjust all estimates of property losses as assigned.
• Meet with customer and vendors in person when necessary and may include climbing a roof and carrying/extending a ladder.
• Report timely, detailed, and accurate reports on all claims assigned.
• Resolve all claims according to Accelerated Disputed Resolutions program. Attend hearings, pretrials and trial as required.
• Develop rapport with agents and all persons in contact with daily.

An ideal candidate will:

• Possess a strong working knowledge of policy language and interpretation and the ability to apply that knowledge.
• Knowledge of claims settlement principles and practices
• Knowledge of medical technology, law, repair techniques, construction, and property estimating are also required.
• Understanding and commit to high level of customer service.
• Possess clear and concise communication skills both written and oral.
• Be able to analyze situations, solve problems and make decisions.
• Possess a high level of self-motivation and strong interpersonal skills.
• Focus on details and accuracy.
• Be proficient with computer and current technology.

Preferred education and experience:

• Bachelor’s degree in Business, Insurance, or related field.
• Two years plus of insurance experience as claim’s representative in property & casualty insurance claims.
• Experience with Xactimate or similar estimating program.
• Commit to complete IIA, AIC or CPCU programs.