Intake, Dispatch, Client Support
- Employer
- Genpact
- Location
- Atlanta, Georgia
- Salary
- Hourly Rate
- Posted
- May 14, 2021
- Closes
- Jul 13, 2021
- Category
- Administration / Clerical, Customer Service, Entry Level
- Job Type
- Full Time
- Career Level
- Entry Level
POSITION SUMMARY: This position performs data entry, monitors email boxes, reviews and forwards communications, sets up follow up tasks, interacts with staff and field resources relating to administrative and work assignment activity, and assist with all dispatching of claims. Candidate performs work at BrightClaim’s Sandy Spring office location. Ability to work overtime, nights and weekends, as workload determines.
ESSENTIAL FUNCTIONS: THE FOLLOWING ARE THE USUAL, BASIC AND ESSENTIAL FUNCTIONS OF THE POSITION. THESE FUNCTIONS ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED.
Monitor email and other work queues
Identify and assist with the setup of new resources in the field
Forward, setup, and stage various work related to dispatching and credentialing resources
Perform data entry, upload various files, and review credentialing record updates
Follow up communications with resources relating to credentialing and dispatch
Perform other administrative duties as directed
Review and follow up on administrative tasks based on various business reports
Any and all other tasks assigned within the units
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Ability to communicate verbally and in writing
Ability to learn and use various company software systems
Excellent customer service skills
Organizational and negotiating skills
Proficient in MS Office (Word, Excel, Powerpoint)
Good oral and written communication skills
Relationship development skills in the area of vendor management, sales, or customer service
Excellent geographical knowledge
Able to multi-task
REQUIRED EDUCATION AND EXPERIENCE:
Associate’s degree in field with skills transferable to position OR combination of two years in college education and experience relevant to position OR two years of relevant work experience.
PREFERRED QUALIFICATIONS:
3 years of data entry experience
Past administrative experience in the property insurance or construction industries
Sales experience or logistics experience
PHYSICAL REQUIREMENTS:
This position requires the ability to work in a highly energetic and flexible work environment. Ability to sit, hear and converse over the telephone, and key frequently on a computer.