Agency Commercial Lines Service Manager - Houston - 4699

Insurance Agency Operations Manager - Houston, TX

Growing and profitable retail brokerage operation is seeking an Operations Manager for their Houston branch. Candidates for this EPIC based agency will have the ability to build and expand the commercial and personal lines customer service segment of the agency.

Responsibilities:

• Hiring and training of inside producers and Customer Service Representatives
• Setting objectives for each position and monitoring results
• Establishing processes and procedures for the agency operation and monitoring execution of objectives
• Managing local carrier relationships
• Managing support staff to achieve insurance revenue and customer retention goals 

Qualified candidates must have:

• At least 5 years in agency or carrier operations with at least 1 year of experience leading a customer service team
• Experience hiring, training and managing customer service personnel
• Experience in establishing processes and procedures and work flow management
• Excellent communication and leadership skills
• Strong project management skills
• College degree is preferred but not required
• EPIC agency management system experience is a huge plus
• Have current Property & Casualty Insurance license

This position represents a significant career opportunity with excellent advancement potential. Compensation will be commensurate with experience. Job 4699.