Customer Service - First Notice of Loss Associate
- Location
- West Trenton, New Jersey
- Salary
- Not specified
- Posted
- Apr 04, 2021
- Closes
- Jun 03, 2021
- Category
- Customer Service
- Job Type
- Full Time
- Career Level
- Entry Level
Overview
Our West Trenton General Claims Department is seeking a First Notice of Loss Associate to provide superior customer service while receiving and responding to inbound telephone calls from policyholders and customers. Formal in-house training is provided.
The scheduled hours for this position are:
Monday through Friday 10:45am-7:00pm-1 Saturday per month 8:30am-4:45pm
Responsibilities
Job Responsibilities:
- Will serve as the first contact with our claims customers; taking incoming calls and entering the information into the system for follow up by an adjuster.
- Provide quality assistance and customer service in a professional and timely manner to policyholders who have experienced an Auto or Homeowner loss.
- Navigate multi-systems to access appropriate information to service policyholders.
- Accurately receive and respond to the first reports of an insured's losses.
- Listen and record information simultaneously and follow through by assessing losses and acting upon the claim, should it require attention.
- Determine appropriate coverage and complete necessary follow-ups in a timely and efficient manner.
- Perform additional duties within the department as needed.
Requirements
Required Qualifications and Experience:
- Call center experience handling inbound calls is preferred
- Excellent verbal and written communication skills
- Collect, interpret and type claim information efficiently and accurately
- Excellent listening skills
- Ability to navigate multiple programs simultaneously
- Accurate keyboarding skills, Typing speed of 25 wpm or more
- Detail-oriented
- Problem-solving and decision-making abilities
- Strong multi-tasking
- Ability to demonstrate empathy and handle stressful situations
- Bilingual in English and Spanish is a plus
- High School Diploma or GED