Claims - Technical Specialist

Summary/Objective

The Technical Specialist will:

· Investigate and evaluate coverage, liability, and damages on assigned claims, determine appropriate reserves and settlement values, and resolve claims on merits. Claims inventory complexity will range from complex high exposure claims and files in litigation.

· Direct defense counsel on litigated files, as well as attend mediations and trials, as necessary.

· Work independently with minimal direct supervision and resolve claims within designated monetary authority.

· Present claims, if required, to senior management at quarterly Claims Advisory meeting and update these spreadsheets when needed. Prepare appropriate reinsurance reports and timely updates.

· Participate in claim audits and other special projects as assigned. The Technical Specialist will have both commercial and personal lines expertise.

The ideal candidate for this position will have litigation experience in both personal and commercial lines handling diverse exposures in property and casualty.

Essential Functions

· Investigate and evaluate coverage, liability and damages on assigned claims and determine appropriate reserves and settlement value in accordance with standard practice guidelines including quality, cycle time and insured contact. Direct defense counsel toward most appropriate resolution. Manage legal expenses and other expenses.

· Deliver exceptional customer service through professional communication including telephone, email and written correspondence.

· Maintain a high level of technical expertise specific in the areas handled. Provide mentoring to claim representatives as needed.

· Attend mediation and trials as required.

· Prepare written reports on a timely basis for Claims Advisory and Reinsurance.

Travel

· Between 10-20% travel is expected for attending mediations and trials when needed.

Required Education and Experience

· A 620 license is required. A BA/BS is required or industry designation equivalent such as AIC, CPCU etc. Minimum 3-5 years Homeowners and Commercial claim handling experience.

Preferred Education and Experience

· A BA/BS is preferred. Minimum of 5 years of experience for a Technical Specialist. Other industry designations, AIC, CPCU, Claims Law

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and usual working conditions of this

position. It is not designed to contain, or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time.