Underwriting Manager - Personal Lines

Nature of Job

Manage Personal Lines underwriting operations according to company philosophies and underwriting guidelines in order to maintain profits. Work with actuarial staff regarding annual rate reviews and profitability; communicate with agents, policyholders and other insurance professionals; develop, coordinate, and oversee Personal Lines underwriting processes; supervise assigned direct reports; develop and maintain positive relationships with agents, underwriting staff and internal / external stakeholders.

Qualifications

• College education desired or equivalent insurance education.
• Minimum of ten years’ experience in Personal Lines underwriting preferred.
• Minimum of five years’ supervisory experience preferred.
• Ability to understand and explain insurance coverages offered by the company.
• Effective interpersonal and communication skills.
• Ability to work independently and to exercise sound judgment based on company policies and procedures.
• Ability to understand applicable state insurance regulations and laws.
• Ability to organize and manage priorities.
• Ability to work effectively with company computer systems and processing methods including Word, Excel and other Office Suite components.
• Ability and willingness to travel in and out of state.
• Commitment to company values and customer service.
• Ability to perform the essential functions of the job with or without reasonable accommodation.

Duties and Responsibilities

• Provide leadership, supervision and mentoring to Personal Lines underwriting staff.
• Oversee professional development of Personal Lines underwriting staff, including their specific roles, responsibilities and personal goals.
• Train or supervise training of underwriting staff.
• Conduct and oversee annual performance reviews.
• Recommend staff changes to Underwriting VP.
• Oversee work production to ensure that new policies, renewals, changes and cancellations are processed in an accurate, timely and efficient manner.
• Oversee the underwriting of new policy applications, renewals and change requests to existing policies to confirm that insured risks continue to meet acceptable company standards and guidelines.
• Provide oversight to ensure proper risk management and processing by underwriting staff.
• Achieve and maintain underwriting profitability for each assigned business line.
• Review underwriting guidelines and implement changes as needed.
• Identify potential loss areas and work with other departments to develop strategies for improvement.
• Evaluate emerging risks.
• Develop and maintain effective business relationships with internal and external clients.
• Function as Personal Lines subject matter expert and product analyst within Underwriting supporting Product Development and Actuarial Services.
• Work with Marketing to evaluate agency experience in assigned areas.
• Communicate with agents, policyholders and internal staff regarding underwriting matters.
• Assist with agency seminars, training and visits as needed.
• Inform Underwriting VP of agency and policyholder concerns.
• Maintain knowledge of current industry practices and developments through continuing education.
• Assist Underwriting VP with annual budgeting as needed.
• Perform other duties as assigned by Underwriting VP.