Claims - General Liability Claims Manager

Sr Essential Duties and Responsibilities:

          Must have 5+ years GL Claims experience.

          Must have 5+ years GL Supervisory experience.

• Management of resources within a unit of 5-8 claims adjusters with workloads of 125-150 claims to ensure a timely and efficient/thorough investigation, evaluation and disposition of claims including reserving, vendor control, litigation and reporting functions.
• Provides appropriate direction in claim file reviews and coaching, mentoring and development assistance for subordinates based upon trending observations.
• Serve as technical subject matter expert in areas of construction defect, environmental & professional liability claims.
• Management of file inventory control and fair distribution of work within the unit.
• File Auditing for compliance to state/federal/industry requirements, Company processes and achievement of Company goals and objectives.
• Participation in roundtable, leadership or management meetings and training programs.
• Approval of reserves and payments above examiner’s authority established by the Company and time off requests by staff to ensure adequate unit coverage at all times.
• Provides customer service i.e. assistance and information to client representatives
• Handles performance evaluations and personnel issues coordinated with HR and Legal Departments.
• Miscellaneous assigned duties and projects as assigned by Directors.

Qualification Requirements:

Education / Licensing:

• High School Diploma or higher with 5+ years claim experience or a Bachelor’s Degree
• Industry certifications preferred; juris doctorate preferred
• Must have 5+ years heavy litigation experience.
• Must possess 5+ years supervisory experience.
• Must be eligible for reserve/payment authority level of $100,000+ (where client appropriate).
• Must possess a current state of domicile adjusters license as well as other required jurisdictional licensing.
• Must pass internal audits as well as those performed by regulatory agencies, carriers and clients Follow all reporting requests as outlined by client guidelines.
• 24/7 Accessibility needed
• Sales or Marketing aptitude a must

Technical skills:

• Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
• Must have negotiation and litigation skills for heavy work with attorneys and arbitration on first and third party claims.
• Must be able to work independently and possess excellent written and verbal communication skills.
• Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software. (Microsoft Office platform.)

Abilities:

• Requires long periods of sitting
• Requires working indoors in environmentally controlled conditions
• Requires lifting of files and boxes up to approximately 20 pounds
• Repeated use of keyboard, mouse and exposure to computer screen
• Must be willing to travel as assigned