Claims Adjuster - Property Claims Specialist Field II

Mercury has been named one of ‘America’s Best Employers’ in 2017, 2018 & 2019 and 'America's Best Employer for Women' in 2020 by Forbes magazine. ” At Mercury, people come first. We offer bonus potential, excellent benefits, matching 401(k), employee activities, and many more perks. Are you interested in working for a company that’s been recognized as one of ‘America’s Best Employers’?

This position supports the Dallas/Fort Worth territory

Position Summary:
The Property Claims Field Specialist II, under minimal supervision within a Claims Branch, investigates, evaluates and settles moderate Homeowner or Commercial field claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Essential Job Functions:
-Investigate Homeowner or Commercial field claims of minor to moderate complexity to confirm facts, origin and cause of loss. Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents and Loss of use. Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts.
-Compare facts gathered during the investigation against the policy to determine coverage of claim, extend or deny coverage as appropriate.
-Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
-Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
-Keep claim on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
-Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
-Directs, monitors, and reviews files handled by independent adjusters to conclusion.
-Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week. Other functions that may be assigned.

Education:
-Bachelor's degree (BA, BS) or equivalent combination of education and experience. For internal candidates, must have demonstrated a consistent performance of Fully Achieved or higher in Business Results, and have Consistently Demonstrated appropriate behaviors while in the Property Claims Field Specialist I role; Must also have successfully completed all requirements to become a Property Field Specialist II as outlined in the Property promotional guidelines.

For external candidates, 3 – 5 years equivalent industry experience is preferred.

Qualifications:
-Must meet established Company standards regarding personal driving history and current license status to be eligible for position.