Employee Benefits Director, Client Service & Operations
- Employer
- Capstone Search Group
- Location
- Cincinnati, Ohio
- Salary
- $120k to $150k
- Posted
- Oct 25, 2019
- Closes
- Dec 13, 2019
- Ref
- MNN7861
- Category
- Broker / Agent, Customer Service, Operations
- Job Type
- Full Time
- Career Level
- Executive
About the Role
The Employee Benefits Director, Client Service and Operations requires a strong leadership background with demonstrated experience in insurance agency operations and client service delivery. Working for a terrific insurance agency headquartered in Ohio, your goal is plant seeds of growth in collaboration with sales and shared services to provide an exceptional client service experience.
Duties & Responsibilities
While you will still be intimately familiar with key accounts, the majority of your responsibilities center on strategic leadership and department functionality.
- Personnel Leadership- Foster a culture and environment of personal and professional development within the account management ranks. Direct reports consist of support staff, account managers and team leaders.
- Service Delivery- Establish formal procedures and agency standards. Collaborate with sales and shared services. Make improvements in training, compliance, procedures and technology.
- Systems Oversight- Bringing automation and reporting into alignment with efficiencies and consistent workflows across multiple offices.
Skills & Experience
- Bachelor’s degree is required.
- At least seven (7) years of client service and management experience in employee benefits operations. Prior experience leading/managing teams is required.
- Successful creation of a culture based on accountability, consistency, teamwork and collaboration.
- Ability to understand and adapt to changing department goals, financial considerations, resource development and technology integration.
Job Specs
- Prior experience working as an Account Manager or Account Executive for a retail agency is required. You must have sat in the same chair as the people you’ll manage.
- Must possess a successful history of managing, mentoring and developing employees.
Compensation & Perks
- Broad range of total comp varying between a combination of salary and bonuses ($120k-$150k first year).
- Relocation assistance is available for candidates if applicable.