Insurance Services Representative
- Employer
- Trust Insurance
- Location
- Heart of Rockville, Md., close to all transportation - METRO, MARC, and parking.
- Salary
- Salary based on market value.
- Posted
- Oct 08, 2019
- Closes
- Dec 07, 2019
- Category
- Claims, Customer Service, Underwriting
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Responsible for providing efficient policy administrative support and excellent insurance customer service to our policyholders and potential customers. Familiarity with state specific guidelines and procedures.. Ability to enter data with a high level of accuracy. Promptly investigate and respond to all customer inquiries. Based on individual training, ability to make sound rating decisions.
Promptly accept an average of 30-40 daily inbound calls from policyholders and potential customers; process customer requests in accordance with established policies and procedures; enter detailed electronic notes of customer interactions in the database; follow through on internal investigation of pending issues and provide rapid response and disposition to customer; provide product education to market other Trust products; Other responsibilities may be assigned based on company need and skill level.
Must possess current Maryland Property and Casualty license and 1-2 years of experience in an insurance environment with customer interaction.