Underwriting Supervisor
- Employer
- AIPSO
- Location
- Johnston, Rhode Island (US)
- Salary
- Salaried
- Posted
- Sep 04, 2019
- Closes
- Nov 03, 2019
- Category
- Underwriting
- Job Type
- Full Time
- Career Level
- Manager
Essential Duties and Responsibilities:
• Supervise and direct the day-to-day operations and staffing of the underwriting unit to ensure a high level of efficiency.
• Monitor the underwriting process for compliance with Plan standards and standard operating procedures.
• Coordinate changes to the operation because of revisions and/or amendments to the Plan or procedures.
• Develop and maintain relationships with external customers, producers and companies.
• Handle complex underwriting problems and inquiries from Insurance Regulators, insureds, subscriber companies, producers, etc.
• Compile and monitor productivity and performance data for on-going evaluations. Monitor transaction reports, system reports and phone reports to determine quality of performance metrics.
• Provide expert testimony at depositions and in court regarding the RISC and RI Plan.
• Document and resolve system problems/enhancements in conjunction with Programming staff.
• Assist management in developing, managing and controlling the annual budget.
• Provide information and training to staff regarding Plan Manual revisions.
Education:
Associate’s degree or equivalent from a two-year college or technical school or a Bachelor's degree from a four-year college or university is preferred. Additional appropriate experience may be considered in lieu of a degree. Insurance designations are a plus.
Experience:
3 or more years of experience in the automobile insurance industry, with experience in the residual market automobile industry preferred. Prior supervisory experience required. Customer service, policy processing and underwriting experience is preferred.
Skills/Knowledge:
• Ability to collaborate with and provide guidance to staff on daily work product as well as the ability to provide training on more complex underwriting concepts.
• Provide leadership by example through feedback and input in group meetings and
discussions.
• Effective problem-solving skills, including ability to analyze complex issues, find the root
cause of the problem, and consider a wide range of alternatives before acting.
• Demonstrate strong verbal and written communication skills, including ability to
effectively present information and respond to questions from groups or individuals.
• Ability to multi-task and demonstrate flexibility while maintaining attention to detail.
• Demonstrate excellent organizational skills.
• Ability to work independently and interact professionally and effectively in a team environment.
• Proficient in the use of Microsoft Office productivity tools (e.g. Outlook, Word, Excel) to manage work.