Personal Lines Claims Manager

Job Description

The Claims Manager is responsible to inspire and develop a team of front line adjusters. The successful candidate will have a passion for people and results, with a drive to ensure accurate outcomes while servicing the customer.  Solution oriented leaders have the opportunity to be involved in strategy decisions that will drive strong outcomes in engagement, service and technical accuracy.

Responsibilities

Mentor, coach, and provide an exceptional learning environment for team members

Collaborates with team to promote career development

Oversight and performs open and closed file evaluations

Work closely with senior leadership to set strategic priorities and drive team performance

Implement policies to manage compliance requirements with claim handling guidelines and ensure good faith claim handling

Create metrics and monitor results

Direct Adjusters on proper reserving and payments

Set standards, monitor and report on performance of outside vendors

Proactively assess Claims Processes to develop strategies to seek continual process improvement

Contributes to project reviews and approves detailed designs and cost estimates for projects.

Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.

Qualifications

Proven leader, passion for people and results

Successful track record designing, developing, and executing complex projects

Ability to establish and maintain effective working relationships at the Management level across functional groups and business units

Ability to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships

Actively recruits, retains and develops talent and holds employees accountable for results

Leads change, manages conflict and fosters collaboration

Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.