Claims Manager - Total Loss Physical
Manages the total loss claims focused on resolution of total loss claims assigned to the Unit. Focuses on claims resolution, customer service, and accuracy within the National Operation.
Position Responsibilities:
- Ensures development of staff by recruiting, selecting, orienting, and training employees for the entire salvage group.
- Accomplishes staff results in a timely and accurate fashion by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, developing and disciplining employees; coordinating and ensuring compliance with policies and procedures.
- Reviews and approves claim valuation amounts on automobile, commercial auto, specialty products, fixed property and loss of usage demands.
- Ensures timely investigation and handling of claims to ensure proper coverage determination, timely settlement offers, timely address to counter offers according to state statutes and Company policy.
- May assist with mini-audits, re-inspections and field audits on a timely basis to ensure that compliance with company guidelines and state laws are met in all phases of claims resolution.
- Maintains adequacy of reserves and controls expenses of claims within the National office. Approves all payments, reserve changes and other activities in excess of the authority extended to employees.
- Direct supervision of Total Loss Specialists and Salvage Specialists. Indirect supervision of independent appraisers, repair facilities and non-company staff
Position Qualification:
- Minimum 5 years of claim handling experience.
- Good analytical skills necessary to evaluate production staff requirements and results, problem solving, internal reporting and technology enhancement evaluation.
- Must obtain and maintain all applicable licensing for required states to which assigned.