Risk Engineering Representative - Commercial Lines

The Risk Engineering Commercial Lines Representative is needed for daily production and execution of virtual surveys on commercial risks. Complete virtual surveys with a high degree of quality and efficiency, assist in the management of vendor developed recommendations, and provide virtual customer service to State Auto insureds and agents. This position can reside in one of our claim offices or be a work at home position in the eastern, central or western time zone.

Key Responsibilities:               

• Develop detailed risk evaluation survey reports that convey the risk characteristics, overall condition of the risk, and current and recommended safety measures to the client, and agent.
• Provide accurate and detailed commentary in completed survey reports providing underwriting a clear picture and understanding of the risk.
• Follow up with insureds and agent partners to ensure compliance with risk improvement recommendations
• Provide technical expertise in regards to training and education in loss control and safety, internally and externally as needed.  
• Provide desk-based risk engineering customer service to insureds and agents on property, liability, work comp, auto and other insurance technical subjects where assistance is requested
• Manage recommendation compliance follow up reviews and approvals for surveys completed by assigned third party vendors.
• Work with the Risk Engineering Vendor Operations Consultant to conduct report quality reviews in order to facilitate a high level of third party vendor data collection. 
• Closely engages with Risk Engineering and Commercial Lines stakeholders in the identification and execution of alternative survey processes, including virtual surveys, Self Surveys, Robotic Processes Automation etc. 
• Performs other duties as assigned by the CARE Director.

Minimum Experience / Education:

• BA/BS Insurance related area of study, professional industry designation is a plus (e.g., CPCU, ARM, CIC etc.)
• Minimum of 5-10 years of personal insurance risk consulting/loss control experience includes 2-4 years in a strategic operational role, and/or workflow management role.

Communication and Collaboration Skills:

• Written: Excellent skills to compose and write reports, proposals, business correspondence, technical bulletins and procedure manuals in a clear and concise manner.
• Oral: Excellent skills to extemporaneously explain complex information in an easily understandable manner to insured’s, agents, company staff.
• Excellent listening kills in order understand the business needs of the department.

Technical Knowledge:

• Excellent technical knowledge relating to Loss Control 360 and/or other Risk Engineering Software.
• Excellent understanding of Personal Insurance Risk Engineering services.
• Ability to research and identify emerging trends and technology in the Risk Engineering space.

Problem Solving:

• Excellent analytical, organizational, interpersonal, decision making skills and project management skills.

State Auto offers a competitive salary, an annual bonus program, an excellent benefit program including medical, dental, vision and prescription insurance coverage, life insurance, matching 401(k) plan, flexible spending accounts, tuition assistance, and a stock purchase plan.

State Auto is committed to the principal of equal employment opportunity for all associates and applicants and to providing associates with a work environment that is free from discrimination and harassment. All employment decisions (hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and work assignments) are based on business needs, job requirements and individual qualifications without regard to race, color, religion, gender, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, citizenship status, military status, or status as a covered veteran in accordance with applicable federal, state and local laws. State Auto will not tolerate discrimination or harassment based on any of these characteristics.

State Auto is a smoke-free work environment. We utilize drug screening and background checks as conditions of employment. For all exempt positions we also obtain motor vehicle reports (MVR s).

State Auto will not accept candidates from third-party recruiters without a signed agreement with State Auto.