Operations Support Specialist

The Operations Support Specialist is responsible for coordinating and directing the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. This may include: responsibility for overall front office activities, managing a high volume email account, creating new assignments, transferring assignments, assigning workload to a field staff, answering incoming phone calls, reviewing incoming work for accuracy, and invoicing appropriately. 

Other duties include communication with field appraisers, elevating performance opportunities, following company guidelines and processes, and escalating issues to the appropriate management staff. Other administrative functions apply in a team oriented job function.   

Essential Functions

Communication Proficiency, both written and verbal.

Technical Capacity to operate basic office machinery

 Ability to manage a large volume email account

Ability to self-motivate

Advanced Organization Skills/ Time Management skills

Advanced Problem Solving/Analytical skills

Ability to act with discretion

Regular Attendance is an essential function of this position

Ongoing Customer service

Allocation of available resources to enable successful task 

Ensure security, integrity and confidentiality of data