Claims Manager

Summary
The Claim Manager supervises the investigation, evaluation and resolution of claims. They are responsible to inspire and develop a team of adjusters. The successful candidate will have a passion for people and results, with a drive to ensure accurate outcomes while servicing the customer.

Responsibilities

• Mentor, coach, and provide an exceptional learning environment for team members.
• Oversight of day to day claims handling and performs open and closed file evaluations.
• Work closely with department leadership to set strategic priorities and drive team performance.
• Implement policies to manage compliance requirements with claim handling guidelines and ensure good faith claim handling.
• Evaluate metrics and monitor results.
• Direct Adjusters on proper reserving and payments.
• Set standards, monitor and report on performance of outside vendors.
• Supervise defense attorneys on discovery of litigation cases and negotiation of settlements.
• Proactively assess Claims Processes to develop strategies to seek continual process improvement.
• Participates in long-range departmental planning and contributes to project reviews.

Qualifications

• Seven (7)+ years claims adjusting experience; bachelor’s degree required.
• Demonstrates knowledge of State Fair Claims Practices Act and generally accepted reserving practices.
• Proven leader, passion for people and results.
• Ability to establish and maintain effective working relationships at the Management level across functional groups and business units.
• Ability to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
• Actively recruits, retains and develops talent and holds employees accountable for results.
• Leads change, manages conflict and fosters collaboration
• Manages customer expectations, solicits customer feedback and ensures commitments are met.

Benefits:

We offer a competitive compensation and benefits package including medical, dental, life, flexible spending and 401(k).  Compensation is based on experience.