Claims Support Staff

Overview

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. 

Work Environment:

Work in a temperature-controlled office environment.  Willingness to work irregular hours, including various shifts and weekends.

The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

Responsibilities

• Provide support to the Claims department by completing well defined clerical tasks that require a general understanding of: the Claims process, business context and the Claims department organization and workflow. 
• Day-to-day routine tasks include: copying paper, scanning documents, sending and receiving faxes and completing form letters. 
• Send previously approved checks, pre-written letters and mailings. Create and code paper and electronic claim files based on pre-determined detailed instructions. 
• Retrieve files from storage facility. 
• Handle general inquiry routing calls regarding claim files. 
• Work requires detailed compliance to specific instructions, with significant supervisory oversight.
• May be assigned tasks normally handled at a higher level as needed.

Requirements

Required Qualifications:

Education:

• High School Diploma or equivalent

Experience:

• Working with P.C. software applications

Knowledge and Skills:

• Work under significant supervision
• Demonstrate compliance to specific instructions
• Work well under pressure
• Organize and prioritize multiple tasks
• Prepare and code claim files
• Communicate effectively with others over the telephone and in person
• Use basic math skills
• Bend and stoop in order to file and/or retrieve claims documents
• Use automated processing and computer systems
• Maintaining accurate files and records