Senior Claim Manager II

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

In the role of the Senior Claims Manager you are responsible for managing and leading a team of 31 individuals, with 6 direct reports and a coverage specialist reporting directly to you. This unit oversees the handling of our Environmental, Specialty, Emerging Risk, and Advertising Injury claims for both bodily injury and property damage. You are responsible for the handling and management of our medium to large exposure claims in this business segment, while executing strategic business objectives, operating within stated budgets, and assuring the highest customer satisfaction, quality productivity and good faith claims practices. It will be important to demonstrate your ability to manage a team country wide, while maintaining high level of engagement, collaborate with senior leaders, develop the team, improve operational effectiveness and champion creative solutions to complex problems. It is critical to have advanced knowledge of commercial property/casualty insurance with an emphasis on complex claims experience and litigation handling with a concentration in environmental, toxic tort law, specialty claims and emerging risks.

• Supervise claims office operations to ensure that adequate resources and technical skills exist to process claims in accordance with company service standards and expectations.
• Responsible for specialized strategic business planning for claims operations prepares, recommends and manages to the office`s annual budget to ensure appropriate resource allocations and expense levels. Lead and direct cross functional special projects.
• Monitor and evaluate the claims reserve practices within the office and ensures that actual reserves are accurate and established promptly. Allocated expense is high, with the highest tier of authority. Variability of claims financial outcomes is significantly higher than average.
• Maintains expert knowledge of multifaceted exposures and coaches front line managers on proper claims resolution strategies. May organize and direct catastrophic operations by securing resources and directing activities to effectively manage elevated claims volumes.
• Actively develop, and engage claims employees. Focus staff on continuous improvement, looking for ways to build capabilities, engaging in the transformation, and driving organizational effectiveness.
• Review and approve, within assigned authority limits, claim expenses and settlements that exceed the claims employees authority level appropriately refers claim expenses and settlements that exceed personal authority limits for approval.
• Maintain awareness of existing and proposed legislation, court decisions and emerging trends in claims litigation to monitor the company`s compliance with state and federal legislation.

Qualifications:

Competencies typically acquired through a Bachelor`s degree or equivalent and 10+ years of progressively more responsible related work experience, with a majority of experience in a management capacity. Demonstrated ability to handle a large, multi-location claims organization; collaborate with senior leaders to create business plans that align to organizational strategies; deliver business results; develop the operation`s talent pool; engage talent, develop and implement plans that improve operational effectiveness; develop and champion innovative solutions to complex problems; and sponsor/promote change initiatives. Advanced knowledge of commercial property/casualty insurance, claims handling, insurance legal & regulatory environment, claims processes, applications/systems and procedures, medical terminology, and finance.

Location: Dover, NH preferred, but open to other locations.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, its our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

Were dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Liberty Mutual is an equal opportunity employer. We embrace an environment that is free from all discrimination in the workplace, in its business, or by its vendors. Liberty Mutual values diversity and the differences and similarities of our employees. We foster a diverse and inclusive work environment that leads to better ideas, stronger teams and more innovative products and services for our customers Learn more