Privacy Governance - Process Manager

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Job Description

The Global Enterprise Privacy Office is responsible for governing how PI is collected, used, shared, and retained for the Allstate Family of Companies (AFC) which we lead via the Privacy Program. The Privacy Program helps ensure appropriate PI use and its security is maintained. Tasks include maintaining policies and standards, providing training and education for promoting compliance. Also, includes mitigating operational risks, establishing processes to ensure all PI is inventoried, assessing privacy and third-party risks are appropriately managed, and ensuring privacy incidents are handled timely and in accordance with the law.

This position is part of the Privacy Governance team responsible for driving activities that support the adherence to privacy standards via training and education, oversight and reporting. In addition, the Privacy Governance Process Manager identifies trends in privacy environment, and leads the implementation of programs that help to ensure or improve the effectiveness of Allstates Privacy Program.

Key Responsibilities

• Provide oversight and leadership in driving awareness and adherence to the Privacy Program.
• Understand and manage business requirements to identify appropriate solutions and controls while meeting business goals and objectives.
• Lead efficiency and effectiveness improvement efforts of privacy controls related to company processes, standards and technologies to meet compliance requirements.
• Research and analyze technology and business impact and exposure based on emerging privacy threats, vulnerabilities, and risks.
• Support and drive awareness of current privacy best practices, industry standards, and regulatory compliance to understand and evaluate potential impacts to the privacy program.
• Promote and consult on the controls and activities that help strengthen and secure the protection of personal information.
• Be a liaison and subject matter expert for the organization's privacy policies, procedures, and best practices.
• Champion the integration of privacy activities into Allstates day-to-day processes including work intake and project management processes.
• Manages work through a cohesive plan that outlines objectives, timelines, risks, and deliverables enabling the movement of the most important work forward
• Partners with subject matter experts within Allstate as well as leads in other areas to ensure standards are understood and adhered to
• Understand business requirements and work to define appropriate controls while meeting the business need
• Oversee the delivery of privacy training and communications
• Oversee development of key privacy documentation such as policy, standards, and privacy statements
• Manage and improve AFC privacy program
• Collaborate with leaders of operational risk management to ensure key needs and issues are shared across the AFC
• Support corporate communication and messaging activity across the AFC via privacy network

Job Qualifications

• Experience: 7+ years of equivalent work experience
• Education: Bachelors degree or equivalent work experience
• Able to manage a diverse workload and multiple projects in line with multiple and varying regulatory obligations.
• Able to influence, gain consensus, unite disparate ideas with practical work/project plans; work with cross-functional teams from all areas of an organization, including offsite, remote and offshore resources.
• Work comfortably in the face of ambiguity while continuing to move work toward a goal. Form solid assumptions and make decisions and recommendations based on a diverse pool of information.
• Strong written, verbal, and presentation skills. Ability to tailor communication style to audience at hand, including technical and non-technical resources.
• Strong organizational and project management skills.
• Able to evolve and stay current with regulations, technology, industry and privacy best practices in a dynamic environment.
• Demonstrate ability to stay current of evolving technology such as cloud and mobile computing.
• Adapt well to change; able to multi-task and make effective decisions in a fast-paced, deadline-driven environment.
• Experience with and/or knowledge of privacy controls, protocols, tools, and best practices such as PCI, HIPAA, NIST, GAPP, GDPR, and Privacy by Design.
• IAPP or other privacy industry certification preferred, but not required
• High level of Allstate business acumen a plus
• Strong interpersonal and advocacy skills; advanced written and oral communication and strong customer service skills; intermediate to advanced facilitation and presentation skills
• Intermediate to advanced computer skills- Microsoft Office Suite

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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