Claims Leader

Primary Purpose and Essential Functions: To provide leadership and supervision for the Claims Department. To mitigate the company's exposure by formulating, developing and implementing appropriate claims handling techniques, consistent with industry standards.Incumbents have up to $100,000 reserve authority; $50,000 settlement authority and $25,000 payment authority.

1. Responsible for the leadership and supervision of between 3-10 Claims Examiners/Coordinators to bring about the successful investigation, liability determination, negotiation, financial analysis and settlement of claims files against the Company. Financial authority up to $250,000, upon direct approval.
2. Mitigate the company’s exposure by formulating, developing, and implementing appropriate claims handling techniques. Assist with designating individual responsibility and establishing scope of authority with in the department for the accomplishments of objectives.
3. Responsible for monitoring and tracking claims to ensure that corporate and departmental policies and procedures are followed for the successful settlements of claims.
4. Responsible for communication with both internal and external parties to bring about the successful completion of claims.
5. Gather data on claims for record keeping and loss forecasting purposes. Estimate the financial value of claims.
6. Specific duties as directed by leadership.

1. Skills: Must possess exceptional negotiation skills. Must possess exceptional critical thinking skills and provide innovative and workable resolutions to complex issues and circumstances. Must possess excellent interpersonal skills. Must be very familiar with legal terminology and able to identify material items. Must possess strong understanding of property and casualty insurance and claims handling process. Must possess strong organizational and time management skills. Must have proven leadership skills.
2. Education: Bachelors' degree in related field or equivalent combination of education and/or experience required. Maintain state licensing where required. Successful completion of claims certification schools/classes such as AIC, AEI, ARM, CPCU preferred.
3. Experience Required: 8-10 years' claims experience required. 2 years' handling claims in transportation industry required. Previous leadership experience preferred.