Trav Banner


Northland Transportation Liability Claim Professional

Saint Paul, Minnesota

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
The position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Northland Transportation Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

This job does not manage others. This job works under General Supervision: Incumbent independently performs a variety of duties, including potentially complex duties within established policy guidelines; responsible for a defined set of assignments (e.g. assigned customers, claims or other specified set of responsibilities); is expected to set priorities and meet specific goals and objectives of the function or unit. (Typically pertains to advanced/operational, senior professional, unit supervisor.)

Primary Job Duties & Responsibilities
  • Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case.
  • Consults with Unit Manager on use of Claim Coverage Counsel.
  • Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
  • Takes necessary statements.
  • Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts.
  • Requests through Unit Manager and coordinate the results of their efforts and findings.
  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
  • Keeps effective diary management system to ensure that all claims are handled timely.
  • At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves.
  • Utilizes evaluation documentation tools in accordance with department guidelines.
  • Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.
  • Negotiates disposition of claims with insureds and claimants or their representatives.
  • Recognizes and implements alternate means of resolution.
  • May manage litigated claims.
  • Develops litigation plan with staff or panel counsel, track and control legal expenses.
  • Assures appropriate resolution.
  • Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
  • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
  • Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit.
  • Appropriately deals with information that is considered personal and confidential.
  • Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers.
  • Represents the company as a technical resource, attends legal proceedings as needed, act within established professional guidelines as well as applicable state laws.
  • Provides quality customer service and ensures file quality.
  • Shares accountability with business partners to achieve and sustain quality results.
  • Perform other duties as assigned.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.

Minimum Qualifications
High School Degree or GED required. A minimum of one year liability or property claim handling experience required.

Education, Work Experience & Knowledge
  • Bachelor's Degree preferred.
  • 2 years business experience preferred.
  • Demonstrated knowledge and ability in claims handling.
  • Advanced level knowledge and skill in claims and litigation.
  • Basic working level knowledge and skill in various business line products.
  • Strong negotiation and customer service skills.
  • Strong verbal and written communication skills.
  • Strong keyboard skills and Windows proficiency, including Excel and Word.
  • Demonstrated good organizational skills with the ability to prioritize and work independently.
  • Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively.


Job Specific & Technical Skills & Competencies
Analytical Thinking - Intermediate
Judgment/Decision Making - Intermediate
Communication - Intermediate
Negotiation - Intermediate
Insurance Contract Knowledge - Intermediate
Principles of Investigation - Intermediate
Value Determination - Intermediate
Settlement Techniques - Intermediate
Medical Knowledge - Intermediate

Environmental/Work Schedules/Other
Weekend work hours - Occasionally
Holiday work hours (Federal and religious) - Occasionally
Travel - Occasionally

Physical Requirements
Operates standard office equipment - Continuously
Sitting (can stand at will) - Continuously
Standing - Frequently
Use of Keyboards, Sporadic 10-Key - Continuously
Driving - Occasionally
Working in a confined or restricted area - Occasionally
Other - Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position.

As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.