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Property Field Adjuster Trainee - Hickory NC

Hickory, North Carolina

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary

This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity.

This role is responsible for providing quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

This job does not manage others

This job works under Close Supervision: Work is reviewed at several steps along the way.



Marketing Description
LOCATION REQUIREMENTS - This position services Insureds/Agents in Hickory, NC area. Therefore qualified candidates must reside in this area currently, or be willing to relocate at their own expense to this area in order to be considered for this position.

Experienced Claim Reps are encouraged to apply.

Primary Job Duties & Responsibilities

Completes required training in the Property Trainee Program which is a three phase program that is approximately 12 weeks. The program is a mix of online, virtual, classroom, and on-the-job training. Classroom training is at Claim University in Hartford, CT.

Investigates each claim to obtain relevant facts necessary to determine coverage, causation/ damages, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts).

Takes necessary statements.

Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through on meeting commitments to achieve optimal outcome on every file.

Training consists of several months handling inside property claims at the desk.

Works closely with Unit Manager or mentor to promptly resolve assigned claim.

Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements, and understands how jurisdictional issues impact the claim.

Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.

Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.

Determines settlement amounts, negotiating and conveying claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters.

Refers claims beyond authority as appropriate based on exposure and established guidelines.

Participates in CAT Duty



Minimum Qualifications
High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. Valid driver's license - required.

Education, Work Experience & Knowledge
Bachelor's Degree preferred or a minimum of 2 years of work and/or customer service related experience preferred.

Job Specific & Technical Skills & Competencies

Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic

Verbal and written communication skills -Intermediate

Attention to detail ensuring accuracy - Basic

Ability to work in a high volume, fast paced environment managing multiple priorities - Basic

Analytical Thinking - Basic

Judgment/ Decision Making - Basic



Environmental/Work Schedules/Other

Environmental:

Exposure to Excess Noise - Occasionally

Exposure to Dirt, Dust, Fumes, Smoke, Gases, or Other Irritating Substances - Frequently

Exposure to Variable Weather Conditions - Continuously

Work Schedules:

Weekend work hours - Occasionally

Other:

Travel - Occasionally

Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given



Physical Requirements

Operates standard office equipment - Continuously

Sitting (can stand at will) - Continuously

Standing - Continuously

Lifting items up to 36-50 pounds - Frequently

Climbing unprotected heights (ladder, rooftop, stairs, loading dock) - Frequently

Use of Keyboards (Sporadic 10-Key) - Continuously

Working in a confined or restricted area - Frequently

Driving - Continuously

This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position.



Licensing or Certificates
Valid passport preferred.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.