Unrepresented Casualty Adjuster

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Under general supervision, this job is responsible for investigating basic and occasionally moderately complex, unrepresented claims which may include: (1) uninsured or underinsured motorist (UM/UIM) claims involving physical property damage and/or bodily injury in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST), and unrep-moderate claims. The individual also may handle basic and occasionally moderately complex, non-represented CPL claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention, while verifying coverage, investigating and determining liability, and negotiating and settling minor or occasionally moderate claims. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Customer Service

• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Evaluation

• Determines and explains minimum coverage limits in basic and occasionally moderately complex claims involving single or multiple claimants
• Sets initial reserve, updates reserve, documents rationale and claim summary notes
• Obtains photos and/or conducts scene investigation
• Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into minor and moderate auto accidents, determines liability, and prepares summaries
• Determines claim value

Negotiation and Settlement Guidance

• Negotiates and settles claims in accordance with business unit best practices
• Reviews medical reports in preparation for claims settlement evaluation

Other Projects and Responsibilities

• May serve on a committee or project as appropriate
• May participate in one or more basic or occasionally moderately complex special assignments

Job Qualifications

• Bachelors degree in related field preferred or equivalent experience
• Ability to interact effectively with internal or external customers and act with empathy
• Beginning to apply knowledge of insurance policy, coverage, and regulation
• Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit
• Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
• Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis
• Beginning to apply ability to leverage learned technical skills in support of team objectives
• Beginning to apply negotiation and/or arbitration skills
• Beginning to apply conflict management and problem resolution skills in managing internal and external customer relationships
• Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims
• Provides individual decision making within authority limits
• Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.