Account Manager - Employee Benefits
- Employer
- Gail Audibert Associates, Inc.
- Location
- Hartford, Connecticut (US)
- Salary
- competitive salary with excellent benefits
- Posted
- Apr 02, 2019
- Closes
- Jun 01, 2019
- Ref
- 1508
- Category
- Customer Service
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Growing, established insurance agency is seeking a Benefits Account Manager. The Employee Benefits Account Manager is the service “gatekeeper” between the client and the agency once an account is written. In this role, the Account Manager will be responsible for retention of the existing clients, rounding of accounts, carrier marketing for new business, onboarding process, and client satisfaction.
Responsibilities:
- Handle daily communications among clients, producers and carriers
- Maintain agency system with current information
- Address customer inquiries regarding their coverages, including enrollment, billing, claim issues, etc.
- Bringing accounts to market with insurance carriers and work with carriers on rating if applicable
- Overseeing all aspects of a diverse book of business
Qualified candidates will have:
- Working knowledge of employee benefits; experience in both large and small group is a plus
- Familiarity with insurance industry software (such as; Applied System, EPIC)
- Working knowledge of marketing process
- Must have a practical knowledge of quoting process and tools
- Must be proficient in Microsoft Excel and familiar with database applications