Inside Auto Claims Representative

Suwanee, Georgia
Not Specified
Mar 15, 2019
May 14, 2019
Job Type
Not Specified
Career Level
Not Specified
Advance your career at Liberty Mutual - A Fortune 100 Company! Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year over year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative, you will review and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual. Responsibilities:
  • Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments. 
  • Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
  • Determines policy coverage through analysis of investigation data and policy terms.  Notifies agent and insured of coverage or any issues. 
  • Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. Determines and negotiates settlement amount for damages claimed within assigned authority limits. 
  • Writes simple to moderately complex property damage estimates or review auto damage estimates. Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
  • Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations.
  • Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.
  • Bachelor's Degree preferred. High school diploma or equivalent required.
  • 1-2 years of experience. Claims handling skills preferred.
  • Strong customer service and technology skills.
  • Able to navigate multiple systems, strong organizational and communication skills.
  • License may be required in multiple states by state law.


 We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:  Overview:  At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives.  We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.
We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. 

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