Chief Customer Experience Officer
- Employer
- Pryor Personnel Agency, Inc.
- Location
- Upstate New York
- Salary
- $130k-$150k
- Posted
- Feb 22, 2019
- Closes
- Apr 23, 2019
- Category
- Customer Service, Financial Services, IT
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Chief Customer Experience Officer opening in Upstate New York. Set an inspirational vision and establish clear objectives, goals and milestones for the customer experience strategy; drive continuous improvement and champion positive change to improve service levels and increase customer satisfaction; act as a content expert on emerging customer experience trends and best practices; measure and observe customer usage and satisfaction and incorporate those findings into product and service developments; identify and implement industry best practices, strategies, and processes to support a best-in-class service experience; and work closely with key cross-functional stakeholders to improve customer experience, ensuring customer priorities are considered.
Ideal candidate has Bachelor’s degree and a minimum of 5+ years of progressively responsible professional experience performing activities such as customer/client relations, project management, Information Technology, and/or Business/Public Relations.; 5+ years of leadership experience in driving customer experience transformation within a large organization is a plus. Experience in the insurance or financial sector preferred. Salary $130k-$150k.