Claims-Adj Prp IA-Anlst I

Location
Wall Township, New Jersey
Salary
Not Specified
Posted
Feb 12, 2019
Closes
Apr 13, 2019
Ref
5493BA49-056B-4#GIJ--Allstate.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Summary

Under general supervision, this job is responsible for investigating, negotiating and settling basic property or liability insurance claims. This individual may or may not handle losses that do not require an outside adjuster's inspection and works with clients. This individual reviews the insurance policy, reviews reports and photos, evaluates damages, determines loss coverage and authorizes payments. This individual is expected to be gaining experience in providing compassionate service that is fast, fair and easy to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience in meeting band level behaviors, production, quality and/or customer service goals.

Key Responsibilities

Customer Service

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations and decision making process

May handle first notice of loss of water damage claims

Coverage, Liability and Evaluation

Investigates, reviews, determines and verifies basic coverage/policy information

Provides coverage explanation to customer

Negotiation and Settlement Guidance

Negotiates and settles claims in accordance with business unit best practices

Job Qualifications

Bachelors degree in related field preferred or equivalent experience

Ability to interact effectively with internal or external customers and act with empathy

Gaining knowledge of insurance policy, coverage, and regulation

Gaining knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Gaining ability to apply industry knowledge to discipline practices, including best practices, to support the business unit

Gaining knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data

Gaining knowledge of standardized problem solving and preparation of basic reports for analysis

Gaining ability to leverage learned technical skills in support of team objectives

Gaining negotiation and/or arbitration skills

Gaining ability to apply conflict management and problem resolution skills in managing internal and external customer relationships

Ability to investigate, evaluate, negotiate and settle basic claims

Provides individual decision making within authority limits

Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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