GAP Claims Processing Associate- Allstate Dealer Services

Lone Tree, Colorado
Not Specified
Feb 12, 2019
Apr 13, 2019
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The ADS Claims Processing team handles claims for products offered by dealers including, GAP, EWT, Etch, PDR, VSC and EWT. The team works directly with consumers, TPAs and Strategic Partners in the processing of claims for benefits.

Job Summary

The Claims Processing Associate II receives incoming calls to open claims as well as working with consumers, lenders and other parties to obtain required documentation and information for claim processing. The role reviews, indexes, separates, assesses and processes GAP, Etch and EWT documents.

Key Responsibilities

  • Receives incoming calls to open new claims and obtain documentation and information for claim processing.
  • Maintains positive customer relationships in a courteous and professional demeanor in all dealings with the public and fellow employees.
  • Accurately identifies and indexes separate documents
  • Accurately inputs data and information in a timely manner
  • Provides consumers, lenders and other partners status of claim and required information and documentation to complete claim processing, including deadlines.
  • Ensures consumer understanding of claim process and required documentation including deadlines
  • Provides advanced knowledge of the product and claims processing system which requires specific actions and abilities to communicate effectively with consumers, lenders and other partners.
  • Communicates verbally and in written form with our customers, lenders and other parties regarding the adjudication of claims.
  • Acts as SME regarding all functionality within the specific AOR.
  • Builds and maintains strong working relationships with peers; both internal and external to the AOR.
  • Supports Commitment to Communication by participating and advocating any needs or changes

Job Qualifications

  • Basic AOR knowledge
  • Ability to adapt to a constantly changing extremely fast paced environment
  • Intermediate written and verbal communication skills
  • Abilities with Word
  • Ability to learn new computer programs and department processes
  • Strong communication and conflict resolution skills

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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