Account Manager - Personal Insurance

Job Summary:

Fred C. Church is seeking an ambitious, outgoing, self-starter who is detail oriented to join our personal lines team.  The candidate will be responsible for handling a variety of customer service tasks for our personal insurance customers.

Essential Job Functions:

Primary Duties and Responsibilities:

• Handle all customer questions with regards to their personal insurance
• Manage all billing and coverage inquires
• Conduct annual account reviews at renewal
• Review book of business for growth opportunities by account rounding, adding policy features and asking for referrals for new business
• Follow all agency guidelines for quality customer service and continuously strive to provide the best possible customer experience
• Collaborate with other members of the personal lines department
• Ensure maximum retention by working to provide the best solutions for the client
• Establish an understanding of all carrier websites

 Education and Experience Requirements:

• College Degree Preferred.  High School Diploma or GED Required
• Current Personal Lines License Preferred.  If not currently licensed, it is required within 3 months of employment.
• Two or more years experience with a personal lines agency or insurance carrier.

Other Skills:

• Strong working knowledge of Word, Excel and Microsoft Outlook preferred.
• Ability to compose clear and concise written correspondence.
• Ability to multi-task throughout the day
• Experience with SinglePoint and the Registry a plus.