Claims Consultant

Description:

The Claims Consultant provides specialized claims consulting services for Lockton Clients to coordinate, implement and manage claims programs and advocate for exceptional claims outcomes in property and casualty coverage lines.  

Role Responsibilities:

• Analyzes claim data, generates findings, and recommends a service plan and strategy for current and prospective Clients
• Evaluates Client’s existing claim program and Client needs
• Develops, implements and oversees Claims Management Programs, holding vendors and stakeholders accountable for outcomes
• Monitors claims activities and facilitates the resolution of claims as needed
• Functions as liaison between Clients and insurance carriers, advocating for the best outcome for the Client while respecting Insurance Carrier
• Challenges adjusters as warranted, while advocating the best outcome for Client in accordance with Lockton Company service standards
• Cultivates strong working relationships with stakeholders, including: Clients, Producers, Client service staff, Claim Administration vendors (TPA’s) and Carriers
• Performs other responsibilities and duties as needed

Qualifications:

• Bachelor of Arts or Sciences degree in business field, related field, or equivalent practical insurance claim management experience
• Substantial knowledge of the practices and procedures of Third Party Administrators, and the skill to effectively develop long term partnerships that meet client expectations and needs
• Proven experience in the evaluation of the accuracy of property and casualty claim reserving practices
• Strong knowledge the evaluation, interpretation and communication of insurance claims and coverage
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States