Claim Assistant

The Claim Assistant is responsible for providing clerical support to the Claim Handlers and Claim Management Team. Ensures that the administrative and clerical functions are completed with accuracy and within a timely manner. We are seeking someone with strong customer service experience, a high attention to detail, and both technical and data entry skills. Willing to train the right candidate.

• Set up all new claims and assign claims to appropriate adjuster.
• Assists with mail, filing, preparing forms, letter generation and general office duties.
• Pays bills and ensures that the information is accurate and timely.
• Responds to both internal and external customer questions and requests. Tries to resolve routine problems or identifies and transfers customer to the appropriate person.
• Maintains diary of files and follow-up.
• Provides information to adjusters and other company personnel as required.

Requirements

• High school diploma or equivalent and a minimum of 1-2 years of customer service and/or administrative support experience within a fast paced office environment required. College degree is preferred.
• Prior experience in Workers’ Compensation Claims processing or support is a plus.
• Ability to learn multiple computer applications quickly and type with speed and accuracy are critical.
• Proficient in MS Office (Excel, Word, PowerPoint, and Access) required.
• Ability to organize work, manage time, and follow through.
• Demonstrated written and verbal communication skills are essential.
• Ability to work in a team environment.