Senior Claims Representative

M&T Insurance Agency, Inc., is the wholly owned property and casualty insurance subsidiary of M&T Bank. M&T Insurance Agency is licensed in nearly all fifty states and represents clients at the local, regional, national and international levels.  

M&T Insurance Agency offers a unique combination of innovative products and services to meet the rapidly changing needs of our clients. We have relationships with some of the largest insurance companies in the world, which gives us access to a wide range of coverages.  

Our business units serve a wide range of industries, including manufacturing, retail, service, construction, environmental, real estate, transportation, non-profit, healthcare, technology, telecommunications, and energy. We specialize in Commercial, Personal, Surety & Executive Protection, and Group Benefits.  

M&T Insurance Agency is headquartered in Buffalo, NY, where the company was founded in 1955. The agency maintains six offices throughout the Northeastern United States and the Mid-Atlantic.  

Function:
Oversee the claims process, creates workflows and processes. Addresses client needs, including complaints and appeals.

Responsibilities:
Ensure timeliness of work processing, including adjudication of claims, refunds and overpayments.
Develop and implement claims processes and procedures to meet client needs.
Review all claims to process and resolves issues.
Act as a point of escalation for difficult, complex claims.
Assist in training of Agency staff regarding claim process.
Lead innovation and implementation of work flow and automation procedures.
Establish audit and monitoring procedures to ensure adequate review of processed claims.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Required Qualifications:
Associate's degree and 2 years’ claims experience, or in lieu of degree, a combined minimum of 4 years’ higher education and or work experience including a minimum of 2 years’ claims experience

Preferred Qualifications:
Experience in Applied Systems
Working knowledge of commercial lines insurance products and marketing
State Brokers License and minimum 3 or more years’ experience in the Property and Casualty
Working knowledge of Microsoft Word, Excel, and other various computer models

We encourage candidates with relevant military experience to apply.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.